Emotional needs: A business priority?
Many companies talk about the need to establish strong ‘relationships’ with their customers. Some compile complex Customer Relationship Management (CRM) algorithms to develop and maintain these relationships. And, these companies rightly recognize that the transactional interactions of the past are ineffective in creating loyal customers
Time to stop the rot in project management
Cancelling a project early and saving money is a good thing. There should be more of it. Much more, argues David Walton, CEO of Bestoutcome, who believes that most large organisations are victims of compulsive, blinkered spending on failing projects on a grand scale
World Bank Group ÔÇô International Finance Corporation (IFC) Mining
We talk to the Global Head of IFC Mining, Tom Butler and IFC Communications Officer, Josef Skoldeberg about the important issues facing the industry today and how ethical, sustainable mining can be the key to alleviating poverty in developing countries