Energy alternatives in Africa
Just before moving across to the Ministry of Transport, South AfricaÔÇÖs outgoing Minister of Energy shared with us her passion for weaning her country off its addiction to coal and finding sustainable alternatives: The record of the last four years has been impressive but much remains to be done
Emotional needs: A business priority?
Many companies talk about the need to establish strong ‘relationships’ with their customers. Some compile complex Customer Relationship Management (CRM) algorithms to develop and maintain these relationships. And, these companies rightly recognize that the transactional interactions of the past are ineffective in creating loyal customers