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Operations: Customer service

A positive contact centre culture is the core to providing great customer service.

Genivar and WSP to merge

Canadian engineering consultancy Genivar has announced it will merge with its UK-based rival WSP.

African Rainbow Minerals

African Rainbow Minerals has recently embarked on another phase of expansion – this time mining a new commodity in a new country. Jayne Alverca takes to the copper trail.

Strategy: Exports

John J. Capela offers expert advice on how to cash in on the expanding global marketplace by becoming a successful exporter.

Strategy: Service culture

Rather than compete simply on price and quality, says John Tschohl, create a service culture and watch your sales soar.

Copper Mountain Mining Corporation

Copper Mountain Mining Corporation is harnessing the vast resources of the Copper Mountain mine in order to become CanadaÔÇÖs newest mid-tier copper producer

Allana Potash

Senior vice president of corporate development, Richard Kelertas, discusses the results of Allana Potash’s recent feasibility study on its Danakhil Potash Project in Ethiopia an

TRECSA

Guatemala's energy network is undergoing a benevolent revolution that is bringing power to the Central American country's remote communities, transforming lives and catalysing b

Affinia Global Brake & Chassis expands distribution facilities

Industrial products supplier Affinia Group has relocated and expanded its west coast Global Brake & Chassis Distribution Center after continued growth in the western United

De Beers Debswana

The worldÔÇÖs largest diamond producer by value, Debswana is BotswanaÔÇÖs largest private employer and arguably the biggest contributor to the countryÔÇÖs economic growth

Trimble acquires telematics operation in China

Sunnyvale, California-based positioning technology specialist Trimble today announced the acquisition of Yamei Electronics Technology, Co.

Top honours for Royal Dutch Shell

Royal Dutch Shell scooped two honours in the Platts Global Energy Awards in New York City last night.

Building a square hole

Innovative ideas and inspiring advice on business basics for small business owners, from entrepreneurs who learned by experience.

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