Since its founding in 1931, H. J. O’Connell Ltd. (HJOC) has been a leading figure within the heavy civil engineering and construction industry. Originally led by Montrealer Herbert John O’Connell, the company has spent the last 80-plus years growing to become one of the planet’s leading specialists in heavy civil infrastructure construction, mining applications and energy development, and is today a vital supplier to Canada’s vast and lucrative resource industries.

The increase in profits to $126 million compares with a figure of $83.6 million a year earlier, with global net sales growing by 13 percent to reach $1 billion in that time frame. This beat the expectations of most analysts who predicted sales of $953.7 million in the first quarter of the year.

Tiffany chief executive Michael Kowalski said: "This is an excellent and encouraging start to the year."

“Since 2009, when I became President, we had been working on the Schaft Creek project in north-western British Columbia, slowly grooming it to the point where a major producer could step in as the operator of the project. That moment came last year when, in July, we concluded a joint venture agreement with Teck Resources Limited,” explains Chairman, President and CEO of Copper Fox Metals, Elmer B. Stewart.

Rich Hite, President of QC Software, a Tier 1 warehouse control systems solutions provider, suggested, “Even the best WMS has a brief lag time in transmitting of instructions to a high-speed sortation system. There are simply too many warehouses with tens of thousands of decisions being made daily that require split-second timing.”

Representing an AGV vendor is often a conflict of interest. The end-user customer’s interests may not align with the AGV vendor’s interests. The only way to avoid these conflicts is a vendor agnostic approach to automation. As a sales manager for several automated guided vehicle (AGV) companies there was an intention: sell AGVs. Performance was measured by number of vehicles sold per month, per quarter, per year, year over year, and at a measured profitability.

The historical perspective is easy to grasp. Automated product movement is a well-established, easily understood concept. It is so familiar and normative that many in the material handling sector consider conveyance technology little more than a commodity. That is a wild over-simplification. Conveyor solutions are developed from dynamic and complex challenges which require safe, ergonomic, tested and proven products, developed by creative people with a focus on lean manufacturing continuous process improvement.

Deregulation (better described as re-regulation) came later to Ontario's energy sector than for example to the UK where it happened in the 1980s. The Energy Competition Act of 1998 (ECA) had as its ultimate goal the creation of a competitive market in the electricity and natural gas industries.

The 30-year agreement between Russia’s Gazprom and China National Petroleum Corp (CNPC) was formally signed by Russia’s President Vladimir Putin during a summit in Shanghai between the leaders of the two nations.

Russia has been keen to find an alternative energy market for its gas as it faces the possibility of European sanctions over the crisis in Ukraine and while no officially price has been given for the Russia-China deal, it is estimated to be worth over $400 billion.

Adjusted pre-tax profit for the year to the end of March was £461 million, up eight percent on the £428 million the company posted a year ago. Meanwhile, revenue rose by 17 percent to £2.33 billion.

Overall retail sales rose by 15 percent and contributed 70 percent of total revenue. While footfall remained weak, the number of customers buying goods, and their average spend, both increased.

Facing off with a screaming, unreasonable, irrational customer represents the ultimate test of any employee’s service skills.  It can take you to your breaking point if you’re not careful.  Staying grounded and above the fray requires you to find inner strength, and persevere beyond the initial difficulties.

Dealing with irate customers is one of the most pressure-packed experiences you will ever encounter on any job.  During every confrontation it is important to remember: