There are people in every organization whose titles indicate they are leaders. Often, and unfortunately, their employees beg to differ. Oh, they don’t say it directly, not to the boss’s face, anyway. They say it with their ho-hum performance, their games of avoidance, their dearth of enthusiasm. Leaders—real leaders who have mastered their craft—don’t preside over such lackluster followers. If reading this makes you squirm with recognition, leadership expert John Hamm says you may have a problem lurking.

Marlon Bowser, CEO of HTK, looks at how companies can get the most out of the increasing number of customer communication channels.

Few would argue that over the last decade there has been a communications revolution. The explosive growth in web use, email and the whole range of mobile communications has given businesses the potential to dramatically improve the way they interact with their customers and increase satisfaction and brand loyalty.

If the numbers stack up, why do so many mergers fail? Phil Dunmore outlines what every CEO should know prior to embarking upon a merger or acquisition.

Nick Cavalancia, vice president of Windows Management at ScriptLogic, explains how developing a power management strategy can save your business time and money, as well as providing a welcome boost to your green credentials.

Express Integrated Technologies, a US-based manufacturer of heat transfer and combustion engineering equipment for the energy exploration industry, has today opened a Canadian office in Calgary, Alberta.

A new company, Express Integrated Technologies Canada, Ltd, has been created to provide technical expertise, aftermarket support and business development personnel to support the ongoing oil sands recovery projects using EIT's once through steam generators (OTSGs).

UK housebuilder Persimmon has reported a rise in sales reservations taken in the year to date of 12 per cent.

The company, which made the comments in a trading update released today, said that sales rates had previously been affected by uncertainty due to the UK’s planned austerity measures and particularly bad weather during November and December.

At the beginning of 2011, Persimmon had a sales order book of £565 million, lower than its £638 million of orders in January 2010. 

Anyone involved with computer networks will know that linking the various elements together doesn’t come easily; but Jeff Daniel looks at one organisation that makes it seem that way.

Study the progress of Dimension Data since its inception—which has been nothing short of meteoric—and you’ll see that it involves three parallel strands.

With many famous names in hospitality presenting uniformity in appearance and approach, Alan Swaby looks at one group of hotels that prides itself on offering superior service and hospitality from breathtaking locations.

Don’t you just love rags-to-riches stories? Well in this case, the story doesn’t exactly begin with ‘rags’—but it’s certainly a tale of a man who punched above his weight, was never afraid to take chances and continually seized every opportunity that came his way.

Jeff Daniels looks at one of Zimbabwe’s most successful companies operating in one of the country’s most important sectors.

Jürgen Hendrich, CEO and MD of MEO Australia, talks to Jayne Flannery about the importance of creative thinking to build shareholder and environmental value through the exploration and commercialisation of hydrocarbon resources.