Many companies talk about the need to establish strong ‘relationships’ with their customers. Some compile complex Customer Relationship Management (CRM) algorithms to develop and maintain these relationships. And, these companies rightly recognize that the transactional interactions of the past are ineffective in creating loyal customers

The advantages of the new Internet-based branded channels are clear: additional advantages will emerge over time

Why opting for comprehensive pre-employment screenings are a worthwhile investment

Having been looked at from all sides, the case for shale gas extraction has become irresistible to the countries fortunate enough to have it

Planning for successful expansion of your sales activities into new markets

Why firms need to adopt a best-in-class planning process in order to plan for the future

Cancelling a project early and saving money is a good thing. There should be more of it. Much more, argues David Walton, CEO of Bestoutcome, who believes that most large organisations are victims of compulsive, blinkered spending on failing projects on a grand scale

We talk to the Global Head of IFC Mining, Tom Butler and IFC Communications Officer, Josef Skoldeberg about the important issues facing the industry today and how ethical, sustainable mining can be the key to alleviating poverty in developing countries

Partnership with third-party suppliers works best when they are really brought into the team

Treat your organization’s most valuable resource ÔÇ¿with care, says former Businessman of the Year

The strategies that business leaders adopt during recessionary times

If you want to outperform, outsell, and out-innovate the competition, first take a cue from Maslow (yes, the one with the hierarchy). Here, I explain how to give your employees the three things they deeply crave—safety, belonging, and mattering.

How the IT department is being circumnavigated with cloud based applications and the security risks involved when it comes to access

As globalization increasingly becomes a reality, organizations need good visibility, communication and understanding of their extended supply chain to overcome challenges and ultimately create a competitive advantage

How business relationships between supplier and manufacturer impact on innovation, customers and profitability

With financial institutions vulnerable these days, stress testing is a vital tool in a holistic risk management regime

Most us were taught as children that ‘honesty is the best policy,’ but would George Washington and Abraham Lincoln make it pay in today’s business world?

S&OP is a hot topic for wholesale companies. As a concept it’s significantly more powerful than the traditional excel-based forecasting many MKB businesses use to support the supply chain. Here we discuss what it is, and how its sophistication can drive performance beyond that achievable with spreadsheet planning

Vital contributions key suppliers make aren’t always known until it’s too late and switching can leave you out of pocket in the long-term

Home Working Cut at Yahoo – flexible work backlash or just a storm in a teacup?

The quest for Total Production Efficiency takes a major step forward through the combination of the MTConnect Standard with Big Data, and the new vimana software platform from System Insights

Customer satisfaction is increasingly being seen as a top priority in the fight to attract and retain customers

Chief Financial Officers are playing an increasingly important part in the executive decision-making process as business leaders today want someone who can be their ‘right hand man’