
Operational Excellence is not a continuous improvement initiative, nor a lean program where we seek out waste and eliminate it. It is very tangible and real, and has practical definition that applies to everyone in the organization: Operational Excellence is when, “Each and every employee can see the flow of value to the customer, and fix that flow before it breaks down.” But Operational Excellence is not easy to achieve.







Beier-Africa-Manu-Aug13-Bro-s.pdf
