Rocks in a hard placeThrough the experience of executives at the EKATI Diamond Mine, Martin Ashcroft discovers how specific incremental improvement programs in individual businesses within BHP Billiton have evolved into a business excellence program where best practices from around the world are replicated across the organization. To say that this place is remote is somewhat of an understatement. The city of Yellowknife, capital of CanadaÔÇÖs Northwest Territories, lies almost 200 miles (300 kilometers) south-west.
