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October 7, 2011
Supply chain: Operations management

Alan Braithwaite, chairman of LCP Consulting and visiting professor at Cranfield, outlines what challenges he foresees within operations management for the coming decade.

Alan Braithwaite, chairman of LCP Consulting and visiting professor at Cranfield, outlines what challenges he foresees within operations management for the coming decade.

 

September 12, 2011
Customer service

In today’s tough economy, small business owners are faced with the difficult task of doing much more with a lot less. Ed Hess reminds them that even though they might be making cuts to their prices and budgets, now is not the time to start cutting great customer service out of their business plans.

In today’s tough economy, small business owners are faced with the difficult task of doing much more with a lot less. Ed Hess reminds them that even though they might be making cuts to their prices and budgets, now is not the time to start cutting great customer service out of their business plans.

 

October 11, 2010
Innovation is more than invention

Innovation doesn’t often go down the way we’re programmed to think it does. Especially the kind of innovation that truly changes the way we live and work.

When you hear the word “innovation,” I bet you think “invention,” right? Researchers at Stanford or MIT, engineers with PhDs at IBM, a flash of inspiration, a bunch of patents filed, and voila, the world is forever a different place. That or we have some cool new product like Post-It notes, Velcro, or Wite-out.

Sure, that’s exactly how it happens some of the time. But oftentimes, innovation doesn’t go down the way we’re programmed to think it does. Especially the kind of innovation that truly changes the way we live and work.

September 14, 2010
Top ten business schools

As the number of schools offering MBAs has grown, a ranking system has developed around them, to give students guidance on the best colleges to apply for, and to help potential employers to target their recruitment efforts.

Although not strictly a Masters degree, the Master of Business Administration (MBA) is considered by many to be a must-have for a top level career in business.

As the number of schools offering MBAs has grown, a ranking system has developed around them, to give students guidance on the best colleges to apply for, and to help potential employers to target their recruitment efforts.